Terms of service
Version: 1.1.2 - Last Updated: June 5, 2025
1. Introduction
Welcome to Upload Center ("we", "our", "us", or the "Service"), an application operating on the Shopify platform. These Terms of Service ("Terms") govern your access to and use of the Upload Center service and constitute a binding legal agreement between you and QUAFLOW OÜ.
By installing, accessing, or using Upload Center, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
These Terms should be read in conjunction with our Privacy Policy, which explains how we collect, use, and protect your personal information.
2. Definitions
For the purposes of these Terms:
•"Application" or "Upload Center" refers to our file upload service operating on the Shopify platform.
•"Store Owner" refers to any individual or entity that operates a Shopify store and installs the Upload Center application.
•"Customer" refers to individuals who purchase products or services from Store Owners and may upload files through the Upload Center service.
•"Content" refers to any files, data, text, graphics, images, music, software, audio, video, information or other materials uploaded by Customers or Store Owners.
•"Shopify" refers to Shopify Inc. and its affiliated companies.
3. Service Description
Upload Center is a file upload service that allows Store Owners to receive files from their Customers as part of the order process. Our Service facilitates the secure transfer and temporary storage of these files.
4. Account Registration and Eligibility
4.1. To use Upload Center, you must have a valid Shopify store account and be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater.
4.2. You must provide accurate, current, and complete information during the registration process and keep your account information updated.
4.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.4. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5. Subscription and Fees
5.1. Upload Center offers various subscription plans with different features and pricing. The current pricing is available on our Shopify App Store listing.
5.2. You agree to pay all fees associated with your chosen subscription plan. All fees are non-refundable except as expressly provided in these Terms or as required by applicable law.
5.3. We reserve the right to change our fees or billing methods at any time. We will provide notice of any price change at least 30 days before the change takes effect.
5.4. If payment cannot be charged to your billing account for any reason, we reserve the right to either suspend or terminate your access to the Service.
6. File Storage and Retention
6.1. File Storage Period: Store Owners acknowledge and agree that files uploaded by Customers will be stored by the Upload Center for 30 days from the date of upload. After this period, files will be permanently deleted from our systems automatically without prior notice.
6.2. Backup Responsibility: Store Owners are solely responsible for downloading and backing up important files uploaded by Customers. The Upload Center is not responsible for the loss of any files after the 30-day retention period has expired.
6.3. Storage Limitations: Each subscription plan includes specific fair storage limitations. If you exceed your plan's storage usage limit, we will notify you. We guarantee that you will not experience any interruptions if you exceed the storage limit. During this process, your customers can continue to upload files and place orders. If you exceed the usage limit, you will be notified of any additional costs via your store's primary email address.
6.4. File Security: While we take reasonable security measures to protect uploaded files, we cannot guarantee absolute security. Store Owners should advise their Customers not to upload sensitive personal information or confidential data through the Service.
7. Acceptable Use Policy
7.1. You agree not to use the Service to upload, store, or transmit any Content that:
•Infringes or violates the intellectual property rights or any other rights of anyone else
•Violates any law or regulation
•Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable
•Contains viruses, malware, or any other harmful code
•Interferes with or disrupts the integrity or performance of the Service
7.2. You agree not to attempt to:
•Access any part of the Service that you are not authorized to access
•Probe, scan, or test the vulnerability of the Service
•Breach or circumvent any security or authentication measures
•Interfere with any other user's enjoyment of the Service
7.3. We reserve the right to remove any Content that violates these Terms or that we find objectionable for any reason, without prior notice.
8. Intellectual Property Rights
8.1. The Service and its original content, features, and functionality are owned by QUAFLOW OÜ and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
8.2. You retain all rights to any Content you upload through the Service. By uploading Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and store your Content solely for the purpose of providing the Service to you.
8.3. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use all intellectual property rights in and to any Content you upload.
9. Data Privacy
9.1. Our collection and use of personal information in connection with the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9.2. Store Owners are responsible for ensuring that their use of Customer data complies with all applicable privacy laws and regulations.
9.3. Store Owners must provide their Customers with clear information about how their uploaded files will be processed and stored.
10. Third-Party Services
10.1. The Service may integrate with or contain links to third-party websites or services that are not owned or controlled by us.
10.2. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
10.3. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
11. Limitation of Liability
11.1. To the maximum extent permitted by applicable law, in no event shall QUAFLOW OÜ, its affiliates, directors, employees, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to your use of, or inability to use, the Service.
11.2. To the maximum extent permitted by applicable law, QUAFLOW OÜ assumes no liability or responsibility for:
•Any errors, mistakes, or inaccuracies of Content
•Personal injury or property damage resulting from your access to or use of the Service
•Any unauthorized access to or use of our servers and/or any personal information stored therein
•Any interruption or cessation of transmission to or from the Service
•Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service
•Any loss of your data, including uploaded files, regardless of the cause
11.3. Our total liability to you for any damages shall not exceed the amount paid by you, if any, for accessing the Service during the three (3) months immediately preceding the date of the claim.
12. Indemnification
You agree to defend, indemnify, and hold harmless QUAFLOW OÜ, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
13. Termination
13.1. We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
13.2. Upon termination, your right to use the Service will immediately cease, and all files stored on our systems may be deleted.
13.3. You may terminate your subscription at any time by uninstalling the Application from your Shopify store. No refunds will be provided for any unused portion of your subscription.
13.4. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
14. Changes to Terms
14.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
14.2. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
14.3. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
15. Governing Law and Dispute Resolution
15.1. These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions.
15.2. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in Tallinn, Estonia, using the English language in accordance with the Arbitration Rules and Procedures of the Estonian Chamber of Commerce and Industry then in effect.
15.3. The prevailing party in any action or proceeding to enforce these Terms shall be entitled to costs and attorneys' fees.
16. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
17. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of QUAFLOW OÜ.
18. Entire Agreement
18.1. These Terms, together with our Privacy Policy, constitute the entire agreement between you and QUAFLOW OÜ regarding your use of the Service and supersede all prior and contemporaneous written or oral agreements between you and QUAFLOW OÜ.
18.2. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
19. Contact Information
If you have any questions about these Terms, please contact us at:
QUAFLOW OÜ Email: legal@quaflow.com Address: Harju maakond, Tallinn, Kesklinna linnaosa, Veskiposti tn 2-1002, 10138, Estonia